THE HEART OF HESTIA
Our people aren't just important - they're everything. Care, empathy, and nurturing talent aren't taglines for us - they're in our DNA.
We're not looking for cookie cutters. We want personality, authenticity, and a genuine drive to bring your best every day. Skills can be taught, but energy, curiosity, and the ability to build trust? That's what you bring. Individuality is embraced. Ideas are encouraged. Achievements never go unnoticed. You'll join a team where culture is everything, growth is always on the table, and you're valued for who you are and what you bring.
Give us 100%, and we'll give you 110%.
That's our commitment!
So what does 100% look like? The list isn't long, but it matters.
Show up ready. Positive attitude. Proactive mindset. Be a good human.
That's it. We're not asking for perfection. We're asking for people who care, who want to make a difference, and who understand that how you show up every day shapes the experience for everyone around you.
HOW WE INVEST IN YOU
Joining our team isn't just starting a job - it's the beginning of a career. Your journey is yours to shape. We'll give you the training, the freedom to explore, and the support to succeed.
1
A WELCOME
THAT FEELS REAL
From day one, you'll feel it. A thoughtful induction, expert training, and a buddy to help you find your feet. We take a holistic view of development because personal growth matters as much as professional growth.
2
LEARNING THAT FITS YOU
Through our learning and development platform, you'll have 100+ courses at your fingertips. Want to sharpen professional skills like leadership, communication, or project management? Fancy exploring mindfulness, resilience, financial wellbeing, or even creative skills? It's all there, ready when you are.
3
SUPPORT THAT SURROUNDS YOU
Coaches, mentors, and buddies are built into how we work. You'll never be on your own. Support and encouragement surround you at every stage, and we see feedback as fuel for growth, not something to fear.
4
GROWTH WORTH
CELEBRATING
Recognition? Achievements, big or small, deserve celebrating. Forget dusty annual reviews that look backwards—we focus on the future with monthly career chats, clear objectives, and steady progress.
5
PROGRESSION THAT'S MAPPED FOR YOU
We don't just talk about career paths; we map them with you. Opportunities to step into new roles as we grow. Internal progression is always top of the list.
6
A CULTURE THAT CARES
You'll be part of something that rewards effort, celebrates wins, and makes sure we're all moving in the same direction. Together.
YOUR JOURNEY IN PRACTICE
If you're joining us as a team member and you're hungry for progression, there's no reason your future shouldn't include leadership. Put your hand up, put the work in, and we'll be with you every step of the way. Here's how:
Months 0-3
Foundation
Focus on your role and sail through your first three months. We use the first three months together to make sure we're a perfect fit—for both of us. It's really about setting you up to succeed. Our essential training is designed to assist.
Month 4
Discovery
We complete a psychometric assessment that reveals your preferred learning style, strengths, and growth opportunities. This shapes how we identify the most suitable training courses for your personal development.
Months 4-18
Growth
We set monthly objectives over 12-18 months to ensure consistent, gradual progress. You'll cross-train at other locations to deepen your guest services knowledge, complete leadership training, join our Food for Thought sessions with managers across the business, shadow your line manager to understand operational requirements, and participate in business-wide projects to build your network and understand strategy.
Month 18+
Ready to Lead
Once we agree you're ready, you're on the list for leadership opportunities. Client-stage interviews are often part of the process, so we'll support you every step—tailoring your CV to the role, providing interview practice and prep, and making sure you're confident and ready.
Interested in learning how a career in guest services could shape your future? Read Jo's journey from geography to co-founding a guest services business.
But the development doesn't stop. Now it's time to put all those skills into practice, and we'll be with you every step of the way. New courses, coaching, and experiences open up. The journey continues.
Congratulations!
HOW WE CARE
Culture is king here, but thriving at work is about more than showing up, it’s about feeling supported, balanced, and genuinely looked after, inside and outside the office.
Wellbeing is baked into everything we do. We wrap you in support, tools, and benefits that make life better, not just easier.
CELEBRATING
WHAT MATTERS
Everyone gets a share of our heart & hugs fund to celebrate birthdays, milestones, and little wins. Team socials, company celebrations, or spontaneous “let’s do this” moments? That’s in the fund too.
If it matters to you, it matters to us.
YOUR WELLBEING,
REWARDED
Looking after yourself should feel good, and rewarding.
Whether it’s a workout, a walk, or a mindful moment, our wellbeing platform literally pays you back for healthy habits. Because taking care of yourself should never feel like a chore.
GOING BEYOND
THE BASICS
Extra holidays, enhanced maternity, paternity and parental leave, thoughtful perks and days off.
We don’t do “just enough.” We want you supported in work and life, every single day.
REAL CARE,
REAL SUPPORT
Your health matters.
Dental check-ups, eye tests, physiotherapy, mental health support, specialist consultations - we’ve got it covered. Quick access to a GP, 24/7 counselling, and preventive screenings, all designed to help you feel your best, every day.
Wellbeing isn’t a nice-to-have at Hestia. It’s just how we do things. When you’re supported, happy, and healthy, everything else just clicks. And that means you can bring your very best self to everything you do.
CAREERS
BE PART OF SOMETHING DIFFERENT
Hestia is built on the belief that guest services should never feel generic and neither should your career.
We're a young business with big ambitions. That means opportunity: real space to grow with us, step into new challenges, and shape the future of hospitality in workplaces everywhere.
Fancy being a big fish in a small pond?