Privacy Policy

Who we are

Hestia is a guest experience company registered in England & Wales under company number 16865248. Our registered office is located at Centurion House, 129 Deansgate, Manchester M3 3WR.

When we refer to "Hestia," "we," "us," or "our" in this notice, we mean Hestia Guest Services. We are the data controller for your personal data and are responsible for processing and protecting it in accordance with UK data protection laws.

1. What personal information we collect

We collect information that you provide directly to us, including:

Contact details: name, email address
Professional information: company name
Enquiry information: details you provide when contacting us about our services

2. How we use your information

We use your personal information to:

Respond to your enquiries and provide information about our services
Communicate with you about potential partnerships
Comply with legal obligations

Legal basis for processing you data, based on:

Legitimate interests: responding to direct enquiries, business development, improving our services
Contractual necessity: where we need to process your data to fulfil a contract with you
Legal obligation: where required by law

3. Who we share your information with

We do not sell your personal data. We may share your information with:

Service providers: companies that help us operate our business (e.g., email platforms, website hosting, CRM systems)
Professional advisers: lawyers, accountants, auditors
Legal and regulatory authorities: where required by law or to protect our legitimate interests

All third parties are required to keep your data secure and use it only for the purposes we specify.

4. How we store and protect your information

Your data is stored securely in the UK/EEA. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We retain your information for as long as necessary to fulfill the purposes outlined in this notice, or as required by law. Typically, we retain enquiry data for 3 years and client data for 7 years for accounting purposes.

5. Your rights

Under UK data protection laws, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your data (in certain circumstances)
Object to processing of your data
Restrict processing of your data
Data portability (receive your data in a usable format)
Withdraw consent where we rely on consent to process your data

To exercise any of these rights, contact us at hello@hestia-gs.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

6. Cookies

Our website uses cookies to improve your experience and understand how you use our site. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

7. Changes to this notice

We may update this privacy notice from time to time. When we make changes, we will update the "Last updated" date at the top of this notice. If we make significant changes, we will notify you by email or through a notice on our website.

If you have any questions about this privacy notice or how we handle your data email us at hello@hestia-gs.com

Last updated: November 2025