Calm in Chaos
- Jul 21
- 1 min read
Episode Four. Two Founders. One Question.
Five double-booked rooms, two clients in the lift, last minute catering request. All before 9am. This is what a guest services team actually does all day.
So for this Two Founders, One Question, we picked a real one:
How do you deliver calm when everything is happening at once.
We sat down to talk about what actually happens in those fifteen minutes, and why the calm you never notice is the most skilled part of the job.
