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What is a great experience, and what does a bad one cost?

Aug 12
1 min read
Episode Seven. Two Founders. One Question.

A dirty cup left sitting for an hour. A reception team with their heads down as a guest leaves. None of it makes the client email, and all of it shapes what people think of a business. Amanda and Jo talk through what a great experience actually looks like, and what a bad one is quietly costing.




 
 

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